Front Office Clerks – Home Affairs Department – Klerksdorp / Mmabatho


Kindly note that this advertisement is reserved with for people with disabilities

SALARY : Basic salary of R138 345 – R162 963 per annum (Level 6). In addition, a range of

competitive benefits are offered.

CENTRE : North-West Province: Local Office: Klerksdorp (1 post) REF NO: HRMC 43/13/12a (1 post)

North-West Province: Local Office: Mmabatho (1 post) REF NO: HRMC 43/13/12b (1 post)

REQUIREMENTS : A Grade 12 Certificate with relevant experience in a customer service environment. A

tertiary qualification at NQF level 6 will be an advantage. Proven client focus and

orientation experience. Sound interpersonal skills. Honesty and integrity. Basic Computer

literacy and Numeracy. Good written and verbal communication skills. Willingness to work

extended hours including overtime weekends and shifts are critical. Applicants appointed

to work in Mobile Units may be exposed to environmental factors (rain, sun, cold etc).

Preference will be given to candidates from local area where the position and/or office will

be based.

DUTIES : The successful candidates will be responsible for amongst others the following specific

tasks: Serve as a direct point of contact for clients. Assist clients in completing application

forms and verifying that they are filled in appropriately in accordance with DHA

requirements, standards and guidelines. Execute Civic Services Front Office application

processes Resolve problems or complaints within scope of the work area. Assist with any

duties required by management in the quest for client service excellence. Provide highest

level of prompt and friendly client service. Render services in mobile units where required.

Ensure and assist with the rolling and capturing of Finger-prints. Update the Track and

Trace system. Receive and sort enabling documents. Serve as a point of contact for

clients. Assist with the verification and processing of clients application forms in

accordance with DHA requirements, standards and guidelines. Execute Civic Services

Back Office application processes.

ENQUIRIES : North West, Mr M Sikokope Tel: (018) 397 9907/08 / Ms M Molete Tel: (018) 397 9922

APPLICATIONS : Candidates must fill in one application per post, quoting the relevant reference number.

Direct applicants to: The Department of Home Affairs.

Head Office: Postal address: Private Bag X114, Pretoria 0001, Physical Address; 230

Johannes Ramokgoase & Thabo Sehume Street, Pretoria.

North West Province: Postal address: Private Bag X 119, Mafikeng, 2735, Physical

address: Cnr Sheppard and Carrington Street, Mafikeng, 2745

Northern Cape Province: Postal address is: Private Bag X6073 Kimberley 8300, Physical

address: 69 Du Toit Span Road ABSA CBD Building 2nd Floor Kimberley 8300

Gauteng Province: Postal address: Private Bag X108, Braamfontein, 2017, Physical

address: Cnr De Beer and De Korte Street, Braamfontein, 2017

KwaZulu-Natal Province: Postal address: Private Bag X 06, Durban North, 4016, Physical

address: 181 Church Street, Pietermaritzburg, 3201

Limpopo Province: Postal address: Private Bag X9517, Polokwane, 0699, Physical

Address: 89 Biccard Street, Polokwane, 0700

Eastern Cape Province: Postal address: Private Box 7413, King Williams Town, 5600,

Physical address: 11 Hargreaves Avenue, King William’s Town, 5600 In the event of

hand-delivery of applications, applicants must sign an application register as proof of

application. All applications that are for Salary Level 9 and above should be forwarded to

the Head Office Postal/Physical Address.

CLOSING DATE : 24 June 2013

NOTE : Applications must be submitted on the Application for Employment Form (Z.83),

obtainable from any Public Service department or at and should be

accompanied by a comprehensive CV, including the details of at least two contactable

referees (should be people who recently worked with the applicant) and certified copies of

qualifications and identity document (with an original certification stamp). It is the

responsibility of applicants in possession of foreign qualifications to submit evaluated

results by the South African Qualifications Authority. Where a valid driver’s licence is a

requirement, applicants must attach certified copies of such licences. No faxes or e-mailed

applications will be considered. If no contact is made within three months of the closing

date, please accept that the application was unsuccessful. Successful candidates will be

required to enter into a performance agreement and be subjected to security clearance

procedures. Successful candidates may be required to undergo a competency

assessment. Candidates who possess a tertiary qualification, as well as those who

promote representivity (especially People with Disability), will receive preference.

Applications must be sent to the correct address as indicated, to reach the address on or

before the closing date. Applications sent to a wrong address and/or received after the

closing date or those that do not comply with the requirements, will not be taken into


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